Confirm the starting point
Client interface note Button names and locations may vary slightly by platform, client version, and system language. This guide uses general labels such as “Add subscription,” “Import from link,” and “Update subscription.” If your interface uses different wording, look for the equivalent option rather than matching the text exactly.
Before you start, distinguish between two entry points: the marketing site is for reading about plans, routes, and guides, while the user panel at the site root is for managing your account, orders, subscriptions, and clients. Account creation, payment, and subscription copying should all be completed in the user panel. This page does not provide static installers or display a directly usable subscription address, helping prevent account-specific information from being mistaken for a public link and saved or forwarded.
Open the user panel in your usual browser and have the device on which you plan to install the client ready. Your account supports unlimited devices online at once, so you can import the same subscription on your own Windows, macOS, Android, and iOS devices. The subscription link is part of your account credentials; keep it on trusted devices and do not paste it into public pages, screenshots, or shared documents.
If you are not sure which route or billing model to choose, complete the basic workflow on this page first. After connecting, read the Guide to Choosing a Cross-Border Network Service for the differences between IEPL dedicated routes, relay routes, and direct connections, along with guidance on choosing monthly subscriptions or data packages based on your usage. This information can help refine your choice, but it is not required for a first connection.
Create a username and password
Click “Start Free” below to open the user panel’s account creation page. Set an easy-to-recognize username, create a password used only for LaoVPN, and submit the form. No email address is required; your username and password are the credentials for future sign-in and subscription management, so make sure both are recorded securely before submitting.
After the account is created, the page will open the user panel. Confirm that the panel shows the account overview, plans, and client download sections before placing an order. Avoid repeatedly creating different accounts in multiple browser windows, or your orders and subscriptions may end up under separate usernames, making it harder to identify which subscription the current client is using.
If the page says the username is already taken, return to the input field and choose another username rather than changing how you use the recorded password. If you cannot sign in later, first check the username spelling, capitalization, and password entry, then use the support option in the panel to submit a ticket. Keep the current page open after signing in; the next step goes directly to the Plans section.
Choose a plan and place your order
After signing in, open the Plans section and choose a tier based on your actual monthly data usage. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Monthly data resets each month on the activation date; if you upgrade during the billing period, the price difference is prorated for the remaining days. For everyday browsing, messaging, and lightweight tools, a lower-data tier may be enough. Video, larger files, or sustained use across multiple devices requires more data, so choose according to your needs.
For less frequent use, consider data packages that remain valid until used and never expire: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Monthly subscriptions and data packages work differently, so do not compare only the total data; decide whether you need ongoing monthly use or a balance that can remain available between longer gaps. For a detailed comparison, open the Plans page, review the full rules, then return to the user panel to place your order.
After choosing a plan, check the plan name, data allowance, and amount on the order page, then pay with Alipay, WeChat, or USDT. When payment is complete, return to the user panel. Do not assume the subscription has been generated based only on the payment result; confirm in the account overview that the current plan is shown and that the subscription section has a copy option. This service provides a 60-day no-questions-asked refund; application requirements and processing boundaries are defined in the Terms of Use.
Get your subscription from the account overview
Once the plan is active, open the account overview in the user panel and find the copy option in the subscription details. The panel generates the subscription link for your current account, including the credentials used to identify the subscription. After copying it, do not open it in the browser address bar or edit any characters. Switch directly to the client and paste it into “Import from link” or “Add subscription.”
When a guide needs to show the link format, use an unmistakable placeholder such as https://example.com/sub?token=YOUR_TOKEN. This example cannot connect to LaoVPN and contains no real account information. In actual use, rely only on the content copied from the user panel; do not look for a supposedly universal subscription address in chat histories, search results, or someone else’s screenshots.
After copying, you can leave the user panel open temporarily. If the client says the subscription is empty or cannot be updated, return to the overview and copy it again, checking that no extra spaces or line breaks were added while pasting. If the subscription option is not yet visible in the account overview, check the plan status first rather than repeatedly creating configurations in the client. Subscription generation is tied to the order status; repeated imports will not fix an order that has not taken effect.
Import your subscription on a familiar platform
First, download the client for your system from the user panel’s client download section. The client and subscription are separate: the client establishes the system network connection, while the subscription provides the routes available for selection. Import the subscription after installation; there is no need to enter route addresses, ports, or other low-level parameters manually during setup.
Windows: Add the link from the subscription menu
After downloading and installing the Windows client from the user panel, open its main window. Find the “Subscription,” “Config,” or “Profiles” section, then choose the option to add from a link. Paste the complete subscription link copied from the account overview, give it an identifiable name, and save or import it.
After import, the client will usually show a list of available routes. If the list does not appear, update the subscription entry first, then return to the routes page. Once the route names are visible, select the target region and enable the system connection. If the system asks whether the client may establish a network connection for the first time, confirm that the request comes from the newly installed LaoVPN client and follow the system prompts.
macOS: Confirm system authorization after import
Open the client download section from the user panel and get the macOS client. After installing and opening it, find subscription management in the menu bar window or main client window, then choose to add a link or import from the clipboard. Paste the subscription, save it, and run an update so the client loads the routes currently available to your account.
When connecting for the first time, macOS may display a network configuration authorization dialog. Complete the confirmation in the system interface, then return to the client and check that the connection switch is enabled. Importing a subscription alone does not select a route, so choose the route first and then start the connection.
Android: Add the subscription and allow the network connection
Get the Android client from the user panel, install it, and open the configuration or subscription page. Choose to add by link, paste the subscription address into the relevant field, and save it. Then tap update to load the route list. Some interfaces place subscription management in a side menu or under the configuration name at the top of the page. If you cannot find it, look for an entry marked “Add,” “Import,” or with a plus sign.
After selecting a route and enabling the connection, Android will show a system-level network connection confirmation. Confirm it, return to the client, and check that the connection status has changed. To prevent battery-saving settings from pausing the connection in the background, review the client’s background activity settings in system app management. Menu names vary by device; make sure the system does not stop the client while it is in use.
iOS: Import through a compatible client
Open the iOS client download section in the user panel and use a client that supports subscription links. In the client, open configuration, subscription, or server management, choose to add a subscription link, and paste the address copied from the account overview. Save it and run an update, confirming that the client has loaded route names rather than saving an empty configuration.
When starting the connection for the first time, iOS will ask for permission to add a network configuration. Follow the system prompt, then return to the client, select a route, and enable the connection. If other configurations were imported previously, confirm that the LaoVPN subscription and route are selected to avoid a connection that appears active but is actually using an older configuration.
Connect and verify that it works
Once the client has loaded the routes, choose one that matches the region of the service you want to use, then enable the connection. Do not run multiple clients that provide the same network connection function at the same time. With multiple configurations running in parallel, the system may use one route while the interface shows another, making the displayed and actual exit regions inconsistent. Keep the current client running during the connection process, wait for its status to change, and then test in a browser.
First visit this site’s IP Check page and confirm that the displayed exit region matches the route selected in the client. If the exit region is still your original network region, return to the client and check the connection switch, selected route, and system authorization. If it has changed, open the website or app you need and confirm that pages load and that sign-in and content requests work normally.
When verifying the connection, distinguish between “the connection was not established” and “the target service has its own restrictions.” An unchanged IP usually means the client connection or system authorization still needs attention. If the IP has changed but a particular service remains unavailable, try another route that matches the service’s region and reopen the service. After switching routes, run the exit check again rather than relying only on the route name shown in the client.
Verification order First confirm that the client shows a connected status, then check the exit region, and finally test the target website or app. This order helps identify whether the issue is with the client, route selection, or the target service.
Trace the workflow back when connection fails
If no routes appear after import, return to subscription management, run an update, and confirm that you pasted the complete link just copied from the account overview. If it is still empty, check whether the plan is active in the user panel. Do not try to fix it by editing subscription characters, adding parameters manually, or repeatedly creating configurations with the same name; these actions can leave multiple difficult-to-identify configurations in the client.
If routes appear but a connection cannot be established, disconnect first, switch to another route in the same region, and try again. Then check whether the system has allowed the client to establish a network connection and whether another client is running at the same time. If the connection works on a different network, the issue may be related to the current access network. If no route connects, submit the client platform, selected route, and error message through the ticket section of the user panel to help locate the problem.
If the connection succeeds but performance is unstable, reassess the service region, route type, and current network conditions rather than judging only by the route name. The How to Choose: Cross-Border Network Service Guide explains route types, how to evaluate evening usage, the meaning of bandwidth and concurrency, and how to tell whether a plan suits household sharing. This page has covered the complete workflow for a first connection and does not expand into protocols or complex network parameters.
Keep the user panel entry point and update the subscription regularly from the client’s subscription management section. Route changes are delivered through the subscription, so updating it is more reliable than saving individual routes manually. When changing devices, repeat the process of getting the client, copying the subscription, importing it, and verifying the connection; there is no need to create another account.